Glossary

Available stock
On-hand stock minus units reserved for open orders. The figure pushed to every channel.
Backfill
The first import after a channel connects: every listing, order and settlement the marketplace exposes, oldest first.
Channel
One marketplace connection in your workspace — Flipkart, Amazon India, Shopify and so on.
Dead-letter queue (DLQ)
Publishes that failed every retry. Visible on Channel health, replayable by hand.
FSN / ASIN
The marketplace's own product identifier: FSN on Flipkart, ASIN on Amazon. We keep ours (SKU) and theirs side by side.
GTIN / SGTIN
The barcode number on a product (GTIN) and a serialised one per unit (SGTIN). What the scan console reads.
Idempotency key
A token on every write so a retried request cannot apply twice — a retried publish or a double-clicked button changes nothing.
Outbox
Where a marketplace write waits before it is sent, so an outage delays it rather than losing it.
Phantom return
A return that arrives but is not the parcel you sent — empty, swapped or another seller's. Returns Shield detects it from the signed QR.
Recovery ledger
Every rupee a marketplace short-paid or over-charged, with the source line and the claim deadline.
RTO
Return to origin — a delivery attempt that fails and comes back. Predicted per order from pincode, payment mode and history.
Settlement
The marketplace's payout for a period, line by line: what was sold, what was deducted, what was paid.
SPF
Flipkart's Seller Protection Fund — the claim route for returns that come back damaged or wrong.
Tenant / workspace
Your isolated account. Every table is row-level-secured to it; support can only enter read-only, with a banner you see.
Wave
A batch of orders released for picking together, ordered into one walk through your locations.